Jabra PRO 920 User Manual User Manual download pdf (Page 27)

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8. SUPPORT

8.1 FAQS AND TROUBLESHOOTING

Q How do I pair my headset with the Jabra PRO 920 base?

A Dock the headset with the base to initiate pairing. Pairing will occur

automatically, unless the base is currently linked with a primary headset (a

headset already paired with the base). Alternatively you can force pair a new

primary headset, if there is currently a primary headset already paired with

the base.

Q Can I pair my headset directly with a third-party DECT phone, or base?

A No. The headset can only be paired with a Jabra PRO 920 base.

Q Why doesn’t my headset work with my desk phone?

A Check the following:

• Ensure the headset battery is charged. The keypad battery icon will be

blinking green when charging, or solid green when charged.

• Ensure the headset is in range of the base. The range is up to 120 m,

depending on environment.

• Ensure the headset and base are paired. To initiate pairing, dock the

headset.

Q Why does nothing happen when I try to use my desk phone?

A Ensure the base is powered on, and check there is a dial tone. Lift the desk

phone handset, or press the headset button on the desk phone, to get a dial

tone. If there is no dial tone, double-check all cables have been correctly

connected.

Q The person I am calling cannot hear me. Why?

A The clear dial tone or microphone volume settings might be incorrectly set.

Read Section 3 and 4 of this manual.

Q Why am I getting a buzzing sound in my headset?

A Assuming the device has been set up correctly, the desk phone may not

be fully immune to the radio signals the headset uses. To overcome this

problem, move the headset base at least 30 cm away from the desk phone.

Q When I try to make a call on my desk phone, the GN1000 RHL lifts, but

the call is not connected.

A Ensure the base is connected to the desk phone handset port, and not the

desk phone headset port. The GN1000 should not be connected to the

headset port.

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Jabra PRO 920 User Manual User Manual Page 27