Jabra PRO 930 User Manual User Manual download pdf (Page 26)

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8. SUPPORT

8.1 FAQS AND TROUBLESHOOTING

Q How do I pair my headset with the Jabra PRO 930 base?

A Dock the headset with the base to initiate pairing. Pairing will occur

automatically, unless the base is currently linked with a primary headset (a

headset already paired with the base). Alternatively you can force pair a new

primary headset, if there is currently a primary headset already paired with

the base.

Q Can I pair my headset directly with a third-party DECT phone, or base?

A No. The headset can only be paired with a Jabra PRO 930 base.

Q Why doesn’t my computer detect the Jabra PRO 930?

A Try connecting the base to another USB port on the PC. It is recommended

to have a direct connection between the base and USB port (without a USB

hub). If available, run the softphone audio wizard.

Q Why doesn’t my headset work with my softphone?

A Check the following:

• Ensure the headset battery is charged. The base battery icon will be

blinking green when charging,

or solid green when charged.

• Ensure the headset is in range of the base. The range is up to 120 m,

depending on environment.

• Ensure the headset and base are paired. To initiate pairing, dock the

headset.

• Ensure the Jabra 930 is selected and congured in your softphone settings.

Q Why can I not hear sound or listen to music from my PC in my headset?

A Check the following

• Ensure the Jabra PRO 930 is set as the current audio device in Windows

Sound and Audio Devices control panel, and in your softphone software.

• Ensure the audio link to your PC is active. Right-click the Jabra Device icon

in the Windows taskbar,

and select Open Audio Link, or double-tap the multi-function button on

the headset.

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Jabra PRO 930 User Manual User Manual Page 26