Jabra GN9120 User Manual download pdf (Page 8)

5. Troubleshooting

I do not hear a dial tone.

• Checkthatallthecordsandplugsareconnectedcorrectly.

• Checkthatthepoweradapterispluggedinandhaspower.

• Checkthattheon-lineindicatorislit.Ifitisnot,placetheheadsetinthebaseunitandtakeitoutagain.

• Checkthatthebatteryischarged.Ifthebatteryisfullycharged,thebatterychargingindicatoronthe

base unit will light when the headset is placed correctly in the base unit.

The person I am talking to has difﬁculties hearing me.

• Checkthatthemutefunctionisoff.

• Checkthepositionoftheboomarmandmakesurethatthemicrophoneisplacedascloseaspossible

to your mouth.

• Readjustthemicrophonevolume.

• Youmaybeoutofrangeoftheheadset’sbaseunit.Moveclosertothebaseunit.

My battery charging light keeps ﬂashing and will not go solid.

Check the battery is correctly ﬁtted inside the headset, and/or the headset is placed correctly in the

base.

I have set up my GN9120/GN9125 correctly, but I am getting a buzzing sound on my headset.

Your telephone may not be fully immune to the radio transmission between your headset and base. To

overcome this problem, move the base at least 30 cm/12” away from the phone. If you have a European

version, you can instead choose to set the headset to Low Power mode.

The person on the other end of the line says he/she cannot hear me.

Ensure that the Telephone Termination Switch is in the correct position and that you have adjusted the

Transmit Power. Please refer to the relevant section in the reference guide.

When I press the MFB the GN1000 lifts but the call is not connected.

When using your GN9120/GN9125 with a GN1000, make sure that the base is connected to the telephone’s

handset port and not the headset port. Please refer to the illustrations in the GN1000 Quick Guide.

My headset echoes.

Make sure your telephone’s volume control is set to a mid position or lower. If necessary, adjust your

microphone volume on the headset to a lower setting

I have a GN9120/GN9125, the version with built-in Electronic Hook Switch, but it doesn’t work

with my telephone

Please make sure that the GN9120/GN9125 is compatible with your telephone system, and set the

GN9120/GN9125 in the correct mode. For standard telephones and for use with GN1000, please make

sure to put the GN9120/GN9125 in RHL mode.

My headset was working but now it has stopped, no indicators are lit.

Your headset may need pairing to the base. Refer to page 7 “Registering a new master headset” in this

reference guide.

Please visit www.jabra.com for further information and frequently asked questions.

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 74 75

No comments

Jabra GN9120 User Manual Page 8